Capital One: Sheila helped me like a real pro and she was fr...

Una recensione del cliente Capital One da parte dell'utente GetHuman ~Karen Wright da novembre 18º, 2017

Background on ~Karen Wright's case

GetHuman: ~Karen Wright - can you tell our other Capital One customers when your case took place?
~Karen Wright: Yup. It was afternoon, on novembre 12º.
GetHuman: Did you reach out to Capital One, and if so, how?
~Karen Wright: I used the 877-383-4802 number I found for on the GetHuman Capital One customer phone number page I was on: Capital One Customer Service Phone Number
GetHuman: And which of these common Capital One customer issues best describes the reason you wanted to talk to them?
(Shows ~Karen Wright a list of common Capital One problems)
~Karen Wright: "Complaint" was why I was trying to call.

~Karen Wright's review of Capital One customer service

GetHuman: So how would you sum up your experience for GetHuman's Capital One customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Karen Wright: Sheila helped me like a real pro and she was friendly and courteous. I had tried at least * other numbers. Thank you, Sheila. . .
GetHuman: Let's quantify your experience contacting Capital One. On a scale of 1 to 5, how easy is it go get help on a Capital One problem?
~Karen Wright: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Karen Wright: I'd give them a one out of five on communication.
GetHuman: And what about Capital One's ability to quickly and effectively address your problem?
~Karen Wright: For that I would say two out of five.
GetHuman: And finally- any advice for other Capital One customers?
~Karen Wright: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Capital One sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Karen Wright taken from his Capital One customer service problem that occurred on novembre 12º, 2017.

Capital One

2.55 of 5 stars | 140 reviews

~Karen Wright's Capital One Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Capital One, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Capital One in any way.

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