Assurance Wireless: No fluent English speaking reps, they don't und...
Una recensione del cliente Assurance Wireless da parte dell'utente GetHuman ~OGGABOOGA da novembre 19º, 2017
Background on ~OGGABOOGA's case
GetHuman: ~OGGABOOGA - can you tell our other Assurance Wireless customers when your case took place?
~OGGABOOGA: Yup. It was afternoon, on novembre 17º.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~OGGABOOGA a list of common Assurance Wireless problems)
~OGGABOOGA: "Update account information" was why I was trying to call.
~OGGABOOGA's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~OGGABOOGA: No fluent English speaking reps, they don't understand how it would be easier to accommodate the fact that I want to buy the unlimited plan for the month on the first when the feds give me my disability money instead of waiting till after the **th when the *** minutes they wanna give me is gone so basically I want to pay them for the month but they say if I buy the unlimited plan it's going to expire on the **th when you get your *** minutes ***** the ***min I bought the unlimited talk and text on the *st and your telling me that's no longer valid cause the government gave you *dollars for *** min ***** the governments money I want my money accredited for that I gave you on the first of the month that's gone sir you just got your ***free minutes from the government today what I paid for **day's of unlimited service on the *st sorry we can't do anything about that sir... ***** ASSURANCE YOU MIGHT AS WELL PAY TMOBILE **$ MORE AND GET WHAT YOUR PAYING FOR AND HAVE THE BILLING CYCLE BE WHE
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~OGGABOOGA: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~OGGABOOGA: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~OGGABOOGA: For that I would say four out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~OGGABOOGA: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Assurance Wireless sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~OGGABOOGA taken from his Assurance Wireless customer service problem that occurred on novembre 17º, 2017.