Assurance Wireless: was trying to talk to someone, but called after...
Una recensione del cliente Assurance Wireless da parte dell'utente GetHuman ~biglick da novembre 23º, 2017
Background on ~biglick's case
GetHuman: ~biglick - can you tell our other Assurance Wireless customers when your case took place?
~biglick: Yes I can. It was middle of the night, on novembre 22º.
GetHuman: Did you reach out to Assurance Wireless, and if so, how?
GetHuman: And which of these common Assurance Wireless customer issues best describes the reason you wanted to talk to them?
(Shows ~biglick a list of common Assurance Wireless problems)
~biglick: "Overcharge/Strange charge" was why I was trying to call.
~biglick's review of Assurance Wireless customer service
GetHuman: So how would you sum up your experience for GetHuman's Assurance Wireless customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~biglick: was trying to talk to someone, but called after hrs. when i call during hrs cant talk to someone either. the email doesnt work. i was texted about a good deal if i recertified. i did found out later its only good for new customers. they should of text me the truth, knew i was not a new customer. this is not fair as i would of taken a better deal for a yr with another company. guess i will call the senior center to try & get out of this mess. i love the service, but dont like being miss informed. thks for yr time.
GetHuman: Let's quantify your experience contacting Assurance Wireless. On a scale of 1 to 5, how easy is it go get help on a Assurance Wireless problem?
~biglick: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~biglick: I'd give them a five out of five on communication.
GetHuman: And what about Assurance Wireless's ability to quickly and effectively address your problem?
~biglick: For that I would say four out of five.
GetHuman: And finally- any advice for other Assurance Wireless customers?
~biglick: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Assurance Wireless sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~biglick taken from his Assurance Wireless customer service problem that occurred on novembre 22º, 2017.