Apple: I was sent to the customer service team. The pe...
Una recensione del cliente Apple da parte dell'utente GetHuman ~Workplace da novembre 19º, 2017
Background on ~Workplace's case
GetHuman: ~Workplace - can you tell our other Apple customers when your case took place?
~Workplace: Yes I can. It was morning, on novembre 9º.
GetHuman: Did you reach out to Apple, and if so, how?
GetHuman: And which of these common Apple customer issues best describes the reason you wanted to talk to them?
(Shows ~Workplace a list of common Apple problems)
~Workplace: "Lost phone" was why I was trying to call.
~Workplace's review of Apple customer service
GetHuman: So how would you sum up your experience for GetHuman's Apple customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Workplace: I was sent to the customer service team. The person seemed genuinely interested in my problem and took my name and email. She gave me her name and contact number. She is working on my problem and will email me or call with the result. I am hoping for a positive result but not sure yet. All of the people I spoke to were very professional.
GetHuman: Let's quantify your experience contacting Apple. On a scale of 1 to 5, how easy is it go get help on a Apple problem?
~Workplace: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Workplace: I'd give them a two out of five on communication.
GetHuman: And what about Apple's ability to quickly and effectively address your problem?
~Workplace: For that I would say three out of five.
GetHuman: And finally- any advice for other Apple customers?
~Workplace: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Apple sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Workplace taken from his Apple customer service problem that occurred on novembre 9º, 2017.