American Airlines: I need to talk to a Human. Why is that so diff...
Una recensione del cliente American Airlines da parte dell'utente GetHuman ~China da novembre 26º, 2017
Background on ~China's case
GetHuman: ~China - can you tell our other American Airlines customers when your case took place?
~China: Yeah. It was late at night, on novembre 21º.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~China a list of common American Airlines problems)
~China: "Change flight" was why I was trying to call.
~China's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~China: I need to talk to a Human. Why is that so difficult? A human incorrectly charged my credit card on the phone. Why can't a Human un-charge it on the phone? GRRRRRR
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~China: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~China: I'd give them a five out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~China: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~China: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~China taken from his American Airlines customer service problem that occurred on novembre 21º, 2017.