American Airlines: Flight **** **MAR***P*Called prior to leaving f...

Una recensione del cliente American Airlines da parte dell'utente GetHuman ~Hollyrusin da novembre 26º, 2017

Background on ~Hollyrusin's case

GetHuman: ~Hollyrusin - can you tell our other American Airlines customers when your case took place?
~Hollyrusin: Yeah. It was morning, on novembre 19º.
GetHuman: Did you reach out to American Airlines, and if so, how?
~Hollyrusin: I used the 800-433-7300 number I found for on the GetHuman American Airlines customer phone number page I was on: American Airlines Customer Service Phone Number
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Hollyrusin a list of common American Airlines problems)
~Hollyrusin: "Missing item" was why I was trying to call.

~Hollyrusin's review of American Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Hollyrusin: Flight **** **MAR***P*Called prior to leaving for the airport and asked to pay for an upgrade, denied. Asked and tried to pay for an upgrade while checking in, denied. *Asked again to pay for an upgrade at the gate, denied. * Upon arrival and throughout the flight there were six empty first class seats. *Janet ***** refused to let us sit together anywhere on the aircraft, economy or first. Extremely rude flight attendant. I even offered to sit in economy in order to be near my boyfriend and she refused. I am a fellow flight attendant and this would never be accepted at my airline.*The other two flight attendants were extremely accommodating in the process but explained Janet would not allow anything. * My boyfriend was just traded from the Dallas Stars to the Detroit Red Wings and this was the last time we would be together for months. We're extremely disappointed in American and their customer service. We will absolutely be sure that no Dallas Star or Detroit Red Wings promote
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
~Hollyrusin: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Hollyrusin: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
~Hollyrusin: For that I would say five out of five.
GetHuman: And finally- any advice for other American Airlines customers?
~Hollyrusin: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Hollyrusin taken from his American Airlines customer service problem that occurred on novembre 19º, 2017.

American Airlines

1.91 of 5 stars | 744 reviews

~Hollyrusin's American Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like American Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with American Airlines in any way.

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