American Airlines: Tried * straight days. Over ** minutes of wait...
Una recensione del cliente American Airlines da parte dell'utente GetHuman GetHuman-350504 da novembre 27º, 2017
Background on GetHuman-350504's case
GetHuman: GetHuman-350504 - can you tell our other American Airlines customers when your case took place?
GetHuman-350504: Yes. It was morning, on novembre 21º.
GetHuman: Did you reach out to American Airlines, and if so, how?
GetHuman: And which of these common American Airlines customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-350504 a list of common American Airlines problems)
GetHuman-350504: "Overcharge/Strange charge" was why I was trying to call.
GetHuman-350504's review of American Airlines customer service
GetHuman: So how would you sum up your experience for GetHuman's American Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-350504: Tried * straight days. Over ** minutes of waiting.**st Day - Said hello and then hung up**nd Day - Took my PNR number and put me on an indefinite hold. I hung up after ** minutes**rd Day - Took my PNR number again and have been on hold since. It's been over ** minutes.**Absolutely shambles of CS!!!
GetHuman: Let's quantify your experience contacting American Airlines. On a scale of 1 to 5, how easy is it go get help on a American Airlines problem?
GetHuman-350504: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-350504: I'd give them a two out of five on communication.
GetHuman: And what about American Airlines's ability to quickly and effectively address your problem?
GetHuman-350504: For that I would say one out of five.
GetHuman: And finally- any advice for other American Airlines customers?
GetHuman-350504: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per American Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-350504 taken from his American Airlines customer service problem that occurred on novembre 21º, 2017.