Allstate: they are getting much better in their call cent...
Una recensione del cliente Allstate da parte dell'utente GetHuman ~email@example.com da novembre 23º, 2017
Background on ~firstname.lastname@example.org's case
GetHuman: ~email@example.com - can you tell our other Allstate customers when your case took place?
~firstname.lastname@example.org: Yup. It was evening, on novembre 18º.
GetHuman: Did you reach out to Allstate, and if so, how?
GetHuman: And which of these common Allstate customer issues best describes the reason you wanted to talk to them?
(Shows ~email@example.com a list of common Allstate problems)
~firstname.lastname@example.org: "Make/Chase a claim" was why I was trying to call.
~email@example.com's review of Allstate customer service
GetHuman: So how would you sum up your experience for GetHuman's Allstate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~firstname.lastname@example.org: they are getting much better in their call center, but I prefer calling my agent. Never on hold and ALWAYS there and helpful (had an emergency home fire after hours, my agent was at my house minutes after the fire dept)
GetHuman: Let's quantify your experience contacting Allstate. On a scale of 1 to 5, how easy is it go get help on a Allstate problem?
~email@example.com: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~firstname.lastname@example.org: I'd give them a two out of five on communication.
GetHuman: And what about Allstate's ability to quickly and effectively address your problem?
~email@example.com: For that I would say three out of five.
GetHuman: And finally- any advice for other Allstate customers?
~firstname.lastname@example.org: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Allstate sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~email@example.com taken from his Allstate customer service problem that occurred on novembre 18º, 2017.