Allstate: Terrible Customer Service. Don't expect to be i...

Una recensione del cliente Allstate da parte dell'utente GetHuman ~in bad hands da novembre 23º, 2017

Background on ~in bad hands's case

GetHuman: ~in bad hands - can you tell our other Allstate customers when your case took place?
~in bad hands: Yes. It was afternoon, on novembre 20º.
GetHuman: Did you reach out to Allstate, and if so, how?
~in bad hands: I used the 800-255-7828 number I found for on the GetHuman Allstate customer phone number page I was on: Allstate Customer Service Phone Number
GetHuman: And which of these common Allstate customer issues best describes the reason you wanted to talk to them?
(Shows ~in bad hands a list of common Allstate problems)
~in bad hands: "Overcharge/Strange charge" was why I was trying to call.

~in bad hands's review of Allstate customer service

GetHuman: So how would you sum up your experience for GetHuman's Allstate customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~in bad hands: Terrible Customer Service. Don't expect to be in good hands, the only good hand is Allstate's holding it out for the premiums.**Agent who registered my claim missed out most of the info. Follow up call took almost an hour to finish. And even though, they screwed this us, they still have the nerve to have an attitude on the call.**I am not a customer of Allstate (one of their smashed into my car) but dealing with them most definitely prevented me from ever considering becoming one.
GetHuman: Let's quantify your experience contacting Allstate. On a scale of 1 to 5, how easy is it go get help on a Allstate problem?
~in bad hands: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~in bad hands: I'd give them a four out of five on communication.
GetHuman: And what about Allstate's ability to quickly and effectively address your problem?
~in bad hands: For that I would say five out of five.
GetHuman: And finally- any advice for other Allstate customers?
~in bad hands: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Allstate sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~in bad hands taken from his Allstate customer service problem that occurred on novembre 20º, 2017.


3.67 of 5 stars | 39 reviews

~in bad hands's Allstate Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Allstate, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Allstate in any way.

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