AirBnB: lack of response to my inquiry about co-host at...

Una recensione del cliente AirBnB da parte dell'utente GetHuman GetHuman-stephen37 da novembre 30º, 2017

Background on GetHuman-stephen37's case

GetHuman: GetHuman-stephen37 - can you tell our other AirBnB customers when your case took place?
GetHuman-stephen37: Yes. It was middle of the night, on novembre 23º.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman-stephen37: I used the 855-424-7262 number I found for on the GetHuman AirBnB customer phone number page I was on: AirBnB Customer Service Phone Number
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-stephen37 a list of common AirBnB problems)
GetHuman-stephen37: "Fraud" was why I was trying to call.

GetHuman-stephen37's review of AirBnB customer service

GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-stephen37: lack of response to my inquiry about co-host at AirBnB Open
GetHuman: Can you tell the rest of us a bit more from what happened on 11/23/17?
GetHuman-stephen37: I have completed the request form several times to register a co-host for the Airbnb Open. I have never received any response — and both I and my cohost are concerned, as she does not want to arrive with me and then be turned away. Am I supposed to have her registered in advance or is this something that occurs on site on our arrival? The lack of response to this question, which I’ve submitted before, is disappointing and not in the usual Airbnb efficient service tradition...
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
GetHuman-stephen37: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-stephen37: I'd give them a five out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
GetHuman-stephen37: For that I would say five out of five.
GetHuman: And finally- any advice for other AirBnB customers?
GetHuman-stephen37: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per AirBnB sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-stephen37 taken from his AirBnB customer service problem that occurred on novembre 23º, 2017.


3.69 of 5 stars | 916 reviews

GetHuman-stephen37's AirBnB Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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