AirBnB: I had a host who cancelled my reservation. I w...
Una recensione del cliente AirBnB da parte dell'utente GetHuman ~hbmom da novembre 27º, 2017
Background on ~hbmom's case
GetHuman: ~hbmom - can you tell our other AirBnB customers when your case took place?
~hbmom: Yes. It was afternoon, on novembre 24º.
GetHuman: Did you reach out to AirBnB, and if so, how?
GetHuman: And which of these common AirBnB customer issues best describes the reason you wanted to talk to them?
(Shows ~hbmom a list of common AirBnB problems)
~hbmom: "Insurance claim" was why I was trying to call.
~hbmom's review of AirBnB customer service
GetHuman: So how would you sum up your experience for GetHuman's AirBnB customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~hbmom: I had a host who cancelled my reservation. I was able to reach a live person within * minutes. Unfortunately since my case has already been assigned a person to help me, I was not able to get resolution and have to wait for my assigned case person to call me back. Love this website though!
GetHuman: Let's quantify your experience contacting AirBnB. On a scale of 1 to 5, how easy is it go get help on a AirBnB problem?
~hbmom: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~hbmom: I'd give them a three out of five on communication.
GetHuman: And what about AirBnB's ability to quickly and effectively address your problem?
~hbmom: For that I would say four out of five.
GetHuman: And finally- any advice for other AirBnB customers?
~hbmom: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per AirBnB sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~hbmom taken from his AirBnB customer service problem that occurred on novembre 24º, 2017.