I called with the plan to hit ** to have them c...

Una recensione del cliente da parte dell'utente GetHuman ~Deb~ da novembre 24º, 2017

Background on ~Deb~'s case

GetHuman: ~Deb~ - can you tell our other customers when your case took place?
~Deb~: Yes. It was evening, on novembre 19º.
GetHuman: Did you reach out to, and if so, how?
~Deb~: I used the 800-925-6278 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows ~Deb~ a list of common problems)
~Deb~: "Problem With an Order" was why I was trying to call.

~Deb~'s review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Deb~: I called with the plan to hit ** to have them call me back. It seemed that the star button was not activating the 'call back' feature. No problem however as I had a human within * minutes of calling. The employee was extremely helpful. She looked up my order, saw where the extended warranty had been refunded although I did not want it to be. She personally put it in my shopping cart so I could easily repurchase it. I couldn't have asked for better. With the wait, her verifying my order, that I was who I said that I was, etc, the entire call was ** mins! *I could not have asked for any better service. **Did I expect excellent service and communication? Absolutely Not. They need more like this young lady named Gail.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
~Deb~: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Deb~: I'd give them a five out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
~Deb~: For that I would say five out of five.
GetHuman: And finally- any advice for other customers?
~Deb~: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Deb~ taken from his customer service problem that occurred on novembre 19º, 2017.

2.90 of 5 stars | 307 reviews

~Deb~'s Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

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