Customer care

Una recensione del cliente da parte dell'utente GetHuman GetHuman-joannma2 da dicembre 1º, 2017

Background on GetHuman-joannma2's case

GetHuman: GetHuman-joannma2 - can you tell our other customers when your case took place?
GetHuman-joannma2: Yeah. It was evening, on novembre 27º.
GetHuman: Did you reach out to, and if so, how?
GetHuman-joannma2: I used the 800-925-6278 number I found for on the GetHuman customer phone number page I was on: Customer Service Phone Number
GetHuman: And which of these common customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-joannma2 a list of common problems)
GetHuman-joannma2: "Account Access" was why I was trying to call.

GetHuman-joannma2's review of customer service

GetHuman: So how would you sum up your experience for GetHuman's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-joannma2: Customer care
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-joannma2: Filing complaint about my shopping experience today. Asked * separate employees to send help to sewing section to cut material waited an hour and no one came. Also tried purchasing sewing kit marked on sale for **.** on shelf when checking out rang up **.** told cashier was marked **.** on shelf she went and looked said it says **.** but it's **.** so do you want it or not? I said no not for **.**. I complained to a supervisor without help and I let door greeter know as well she seemed more concerned than others. This is first time I have been upset enough to file a complaint.
GetHuman: Let's quantify your experience contacting On a scale of 1 to 5, how easy is it go get help on a problem?
GetHuman-joannma2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-joannma2: I'd give them a two out of five on communication.
GetHuman: And what about's ability to quickly and effectively address your problem?
GetHuman-joannma2: For that I would say three out of five.
GetHuman: And finally- any advice for other customers?
GetHuman-joannma2: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-joannma2 taken from his customer service problem that occurred on novembre 27º, 2017.

2.90 of 5 stars | 307 reviews

GetHuman-joannma2's Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

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