WOW!: I called to see why no one came out yesterday t...
Una recensione del cliente WOW! da parte dell'utente GetHuman GetHuman-200965 da novembre 25º, 2017
Background on GetHuman-200965's case
GetHuman: GetHuman-200965 - can you tell our other WOW! customers when your case took place?
GetHuman-200965: Yes I can. It was evening, on novembre 21º.
GetHuman: Did you reach out to WOW!, and if so, how?
GetHuman: And which of these common WOW! customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-200965 a list of common WOW! problems)
GetHuman-200965: "Technical and Service Support" was why I was trying to call.
GetHuman-200965's review of WOW! customer service
GetHuman: So how would you sum up your experience for GetHuman's WOW! customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-200965: I called to see why no one came out yesterday to install Internet when they were supposed to. Already I'm frustrated. But then to call the residential customer support number to immediately become more annoyeed with the automated service woman that clearly isn't working properly. She immediately asks for my ** digit phone number. I enter it-correctly. And she says "THAT'S NOT A VALID PHONE NUMBER!" Well yes it is, I'm using it right now. This is terrible customer service. And there is no way to bypass it. And I'm now resorting to just complaining on some random review forum?? Awful! Get it together!
GetHuman: Let's quantify your experience contacting WOW!. On a scale of 1 to 5, how easy is it go get help on a WOW! problem?
GetHuman-200965: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-200965: I'd give them a three out of five on communication.
GetHuman: And what about WOW!'s ability to quickly and effectively address your problem?
GetHuman-200965: For that I would say one out of five.
GetHuman: And finally- any advice for other WOW! customers?
GetHuman-200965: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per WOW! sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-200965 taken from his WOW! customer service problem that occurred on novembre 21º, 2017.