Verizon: I bought a house with a FIOS box and I wanted i...
Una recensione del cliente Verizon da parte dell'utente GetHuman ~Anonymous in NJ da novembre 23º, 2017
Background on ~Anonymous in NJ's case
GetHuman: ~Anonymous in NJ - can you tell our other Verizon customers when your case took place?
~Anonymous in NJ: Sure. It was afternoon, on novembre 15º.
GetHuman: Did you reach out to Verizon, and if so, how?
GetHuman: And which of these common Verizon customer issues best describes the reason you wanted to talk to them?
(Shows ~Anonymous in NJ a list of common Verizon problems)
~Anonymous in NJ: "Device Support" was why I was trying to call.
~Anonymous in NJ's review of Verizon customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Anonymous in NJ: I bought a house with a FIOS box and I wanted it removed. They are coming out to remove it for free. Prior calls to Verizon were frustrating, plus they were going to charge a $** removal fee for a service I've never had!
GetHuman: Let's quantify your experience contacting Verizon. On a scale of 1 to 5, how easy is it go get help on a Verizon problem?
~Anonymous in NJ: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Anonymous in NJ: I'd give them a two out of five on communication.
GetHuman: And what about Verizon's ability to quickly and effectively address your problem?
~Anonymous in NJ: For that I would say one out of five.
GetHuman: And finally- any advice for other Verizon customers?
~Anonymous in NJ: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Verizon sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Anonymous in NJ taken from his Verizon customer service problem that occurred on novembre 15º, 2017.