Verizon FiOS: called * times to talk to rep never got threw a...
Una recensione del cliente Verizon FiOS da parte dell'utente GetHuman GetHuman-319006 da novembre 28º, 2017
Background on GetHuman-319006's case
GetHuman: GetHuman-319006 - can you tell our other Verizon FiOS customers when your case took place?
GetHuman-319006: Sure. It was evening, on novembre 18º.
GetHuman: Did you reach out to Verizon FiOS, and if so, how?
GetHuman: And which of these common Verizon FiOS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-319006 a list of common Verizon FiOS problems)
GetHuman-319006: "Update account information" was why I was trying to call.
GetHuman-319006's review of Verizon FiOS customer service
GetHuman: So how would you sum up your experience for GetHuman's Verizon FiOS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-319006: called * times to talk to rep never got threw and never got trouble report made thinking of switching
GetHuman: Let's quantify your experience contacting Verizon FiOS. On a scale of 1 to 5, how easy is it go get help on a Verizon FiOS problem?
GetHuman-319006: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-319006: I'd give them a four out of five on communication.
GetHuman: And what about Verizon FiOS's ability to quickly and effectively address your problem?
GetHuman-319006: For that I would say three out of five.
GetHuman: And finally- any advice for other Verizon FiOS customers?
GetHuman-319006: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Verizon FiOS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-319006 taken from his Verizon FiOS customer service problem that occurred on novembre 18º, 2017.