UPS: Worst shipping company in the world. We shipped...

Una recensione del cliente UPS da parte dell'utente GetHuman ~Jo da novembre 25º, 2017

Background on ~Jo's case

GetHuman: ~Jo - can you tell our other UPS customers when your case took place?
~Jo: Yes I can. It was late at night, on novembre 18º.
GetHuman: Did you reach out to UPS, and if so, how?
~Jo: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Jo a list of common UPS problems)
~Jo: "Delivery Issue" was why I was trying to call.

~Jo's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Jo: Worst shipping company in the world. We shipped a case of syrups in its original container and the carton was checked in at the center in Ontatio CA at** Am and then contents came up missing at * pm so the carton was discarded. They WILL NOT REIMBURSE US FOR CONTENT OR SHIPPING. UPS has denied the claim twice. What a rip off. They allow their employees to steel stuff from you and do not take responsibility for their employee's actions. The syrups only cost us about $** but the shipping cost was about $*** and that was gaurrentee shipping in * days. A shipment that was never received and that will never be delivered and they will not refund shipping cost. We Will never use UPS again as a shipping company and I will go on every site I can to let as many people know what this company did so that others will use alternative shipping methods. We did ship our syrups using USPS in the same fashion. They arrived at their destination without issue the following week.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Jo: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Jo: I'd give them a two out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Jo: For that I would say one out of five.
GetHuman: And finally- any advice for other UPS customers?
~Jo: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per UPS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Jo taken from his UPS customer service problem that occurred on novembre 18º, 2017.


2.56 of 5 stars | 201 reviews

~Jo's UPS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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