UPS: This representative did NOT understand English...
Una recensione del cliente UPS da parte dell'utente GetHuman ~Unsatisfied da novembre 27º, 2017
Background on ~Unsatisfied's case
GetHuman: ~Unsatisfied - can you tell our other UPS customers when your case took place?
~Unsatisfied: Yeah. It was late at night, on novembre 24º.
GetHuman: Did you reach out to UPS, and if so, how?
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~Unsatisfied a list of common UPS problems)
~Unsatisfied: "Track item" was why I was trying to call.
~Unsatisfied's review of UPS customer service
GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Unsatisfied: This representative did NOT understand English. She did NOT type in the correct zip code and was rude when questioning me about the zip code. I thought this would be easy because a drop off is scheduled tomorrow here and I could have a pick-up. Not so.
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~Unsatisfied: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Unsatisfied: I'd give them a four out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~Unsatisfied: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS customers?
~Unsatisfied: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per UPS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Unsatisfied taken from his UPS customer service problem that occurred on novembre 24º, 2017.