UPS: It's *PM, do u know where my package is??? Wait...

Una recensione del cliente UPS da parte dell'utente GetHuman ~JayCee da novembre 20º, 2017

Background on ~JayCee's case

GetHuman: ~JayCee - can you tell our other UPS customers when your case took place?
~JayCee: Yes I can. It was middle of the night, on novembre 16º.
GetHuman: Did you reach out to UPS, and if so, how?
~JayCee: I used the 800-742-5877 number I found for on the GetHuman UPS customer phone number page I was on: UPS Customer Service Phone Number
GetHuman: And which of these common UPS customer issues best describes the reason you wanted to talk to them?
(Shows ~JayCee a list of common UPS problems)
~JayCee: "Delivery Issue" was why I was trying to call.

~JayCee's review of UPS customer service

GetHuman: So how would you sum up your experience for GetHuman's UPS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~JayCee: It's *PM, do u know where my package is??? Waiting two days for a delivery from same city shipping. Called UPS. Snow storm is the excuse. We're backed up, but website claims package out for delivery both days so far. Now I have to take off a third day (Fri.) to wait. Ask since I will be waiting in good faith for * days tomorrow, if they will deliver on Sat if they miss tomorrow since they calim it's out for delivery. Floor supervisor claims no we can't do that. What BS!! Anyways, I figured out how to get to the local UPS Regional presidents office. Going to call tomorrow morning and start being a SQUEAKY!!! wheel.*Here's what I did**. Google your Regional corp UPS president's name and office address. Then just search the address. I found a phone number from a website and called it now when no one is in so I go transferred into the voicemail system.**. Exit out to the vm main menu and randomly enter *? digits close to the * you dialed. Try to get to a number that is not us
GetHuman: Let's quantify your experience contacting UPS. On a scale of 1 to 5, how easy is it go get help on a UPS problem?
~JayCee: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~JayCee: I'd give them a five out of five on communication.
GetHuman: And what about UPS's ability to quickly and effectively address your problem?
~JayCee: For that I would say three out of five.
GetHuman: And finally- any advice for other UPS customers?
~JayCee: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per UPS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~JayCee taken from his UPS customer service problem that occurred on novembre 16º, 2017.

UPS

2.56 of 5 stars | 201 reviews

~JayCee's UPS Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like UPS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with UPS in any way.

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