We've being with T-Mobile for ** years and beca...

Una recensione del cliente T-Mobile da parte dell'utente GetHuman GetHuman-431213 da novembre 25º, 2017

Background on GetHuman-431213's case

GetHuman: GetHuman-431213 - can you tell our other T-Mobile customers when your case took place?
GetHuman-431213: Yup. It was morning, on novembre 23º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman-431213: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-431213 a list of common T-Mobile problems)
GetHuman-431213: "Billing" was why I was trying to call.

GetHuman-431213's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-431213: We've being with T-Mobile for ** years and because their coverage was getting worse we switched to different provider. And here even "worse" started. They didn't cancel our service, they kept sending us statements for more than * months now , even we called to cancel, they told us we have to pay outstanding balance to be able to cancel the service.*That is the worst experience ever. T-Mobile ***** and so their customer service.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-431213: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-431213: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-431213: For that I would say one out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-431213: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-431213 taken from his T-Mobile customer service problem that occurred on novembre 23º, 2017.

T-Mobile

2.67 of 5 stars | 566 reviews

GetHuman-431213's T-Mobile Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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