T-Mobile: Unsatisfied with the help of employees
Una recensione del cliente T-Mobile da parte dell'utente GetHuman GetHuman-erinnb1 da novembre 30º, 2017
Background on GetHuman-erinnb1's case
GetHuman: GetHuman-erinnb1 - can you tell our other T-Mobile customers when your case took place?
GetHuman-erinnb1: Sure. It was afternoon, on novembre 21º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-erinnb1 a list of common T-Mobile problems)
GetHuman-erinnb1: "Device Support" was why I was trying to call.
GetHuman-erinnb1's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-erinnb1: Unsatisfied with the help of employees
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-erinnb1: * months ago I upgraded to iPhone * and while doing so was switched to a different promo plan that I did not want which took away my corporate discount and now I am just being notified of this and they will not switch me back to my original plan that I want therefor making my bill higher!
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
GetHuman-erinnb1: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-erinnb1: I'd give them a five out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
GetHuman-erinnb1: For that I would say four out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
GetHuman-erinnb1: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-erinnb1 taken from his T-Mobile customer service problem that occurred on novembre 21º, 2017.