T-Mobile: I got no reply whasoever. Very poor & unlike T...
Una recensione del cliente T-Mobile da parte dell'utente GetHuman ~rhackawidcpotrzebie da novembre 23º, 2017
Background on ~rhackawidcpotrzebie's case
GetHuman: ~rhackawidcpotrzebie - can you tell our other T-Mobile customers when your case took place?
~rhackawidcpotrzebie: Sure. It was morning, on novembre 17º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~rhackawidcpotrzebie a list of common T-Mobile problems)
~rhackawidcpotrzebie: "Payment Arrangement" was why I was trying to call.
~rhackawidcpotrzebie's review of T-Mobile customer service
GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~rhackawidcpotrzebie: I got no reply whasoever. Very poor & unlike T-mobile. ****-no. person said "Big upgrading of equipmt. being done. OK in several hours more." However, phone remained no-svc. Finally I went to a T-mob. office. They found my service had been switched off REASON UNKNOWN*NONE. The tech reset that. PS: That office's computers were down too.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~rhackawidcpotrzebie: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~rhackawidcpotrzebie: I'd give them a one out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~rhackawidcpotrzebie: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~rhackawidcpotrzebie: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~rhackawidcpotrzebie taken from his T-Mobile customer service problem that occurred on novembre 17º, 2017.