T-Mobile: Customer Rep. Sold us a package that was non ex...

Una recensione del cliente T-Mobile da parte dell'utente GetHuman ~Gouwen28 da novembre 27º, 2017

Background on ~Gouwen28's case

GetHuman: ~Gouwen28 - can you tell our other T-Mobile customers when your case took place?
~Gouwen28: Yup. It was evening, on novembre 19º.
GetHuman: Did you reach out to T-Mobile, and if so, how?
~Gouwen28: I used the 800-937-8997 number I found for on the GetHuman T-Mobile customer phone number page I was on: T-Mobile Customer Service Phone Number
GetHuman: And which of these common T-Mobile customer issues best describes the reason you wanted to talk to them?
(Shows ~Gouwen28 a list of common T-Mobile problems)
~Gouwen28: "Billing" was why I was trying to call.

~Gouwen28's review of T-Mobile customer service

GetHuman: So how would you sum up your experience for GetHuman's T-Mobile customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gouwen28: Customer Rep. Sold us a package that was non existent. Yes I signed contract. Within ** days (** being grace period) to get to their store front, they won't honor it or let me return phones. Disgusting.*Now in trying to get Corporate phone number and not one of their rep's. Have it, even in management customer service.
GetHuman: Let's quantify your experience contacting T-Mobile. On a scale of 1 to 5, how easy is it go get help on a T-Mobile problem?
~Gouwen28: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gouwen28: I'd give them a four out of five on communication.
GetHuman: And what about T-Mobile's ability to quickly and effectively address your problem?
~Gouwen28: For that I would say five out of five.
GetHuman: And finally- any advice for other T-Mobile customers?
~Gouwen28: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per T-Mobile sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Gouwen28 taken from his T-Mobile customer service problem that occurred on novembre 19º, 2017.


2.67 of 5 stars | 566 reviews

~Gouwen28's T-Mobile Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
5 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like T-Mobile, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with T-Mobile in any way.

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