Sprint Corporate Care: I was tricked into leasing a phone that I can't...

Una recensione del cliente Sprint Corporate Care da parte dell'utente GetHuman GetHuman-scottp5 da dicembre 1º, 2017

Background on GetHuman-scottp5's case

GetHuman: GetHuman-scottp5 - can you tell our other Sprint Corporate Care customers when your case took place?
GetHuman-scottp5: Yes I can. It was evening, on novembre 27º.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman-scottp5: I used the 800-369-5400 number I found for on the GetHuman Sprint Corporate Care customer phone number page I was on: Sprint Corporate Care Customer Service Phone Number
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-scottp5 a list of common Sprint Corporate Care problems)
GetHuman-scottp5: "Technical Support" was why I was trying to call.

GetHuman-scottp5's review of Sprint Corporate Care customer service

GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-scottp5: I was tricked into leasing a phone that I can't afford to lease at Best Buy, and neither they nor Sprint will do anything to fix it.
GetHuman: Can you tell the rest of us a bit more from what happened on 11/27/17?
GetHuman-scottp5: I went to Best Buy last April just to look at phones. I told the employee that, and that I wasn't due for an upgrade yet. He said that I could get a phone, and it would only be $* more a month. He never said that it was a lease program. I'm on my daughter's account, but I am not an authorized user, but they let me sign the contract anyway. That $* more is now $** more a month, and I can't afford that, as I am on disability. I called Sprint a couple months ago, and they said for me to go to Best Buy and tell them to change it back to an upgrade and cancel the other charges. When I did that, they said they can't change contracts and they wouldn't do anything. My daughter is very busy, and can't devote days at a time to fight this. I'm doing what I can to get answers, but I'm not a user of the account, so I'm limited. meanwhile, she's been covering these extra charges for me, but that's not right. if this doesn't get fixed, you stand to lose * cell phone accounts as our contracts expire.
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
GetHuman-scottp5: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-scottp5: I'd give them a four out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
GetHuman-scottp5: For that I would say one out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
GetHuman-scottp5: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Sprint Corporate Care sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-scottp5 taken from his Sprint Corporate Care customer service problem that occurred on novembre 27º, 2017.

Sprint Corporate Care

1.54 of 5 stars | 394 reviews

GetHuman-scottp5's Sprint Corporate Care Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sprint Corporate Care, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sprint Corporate Care in any way.

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