Sprint Corporate Care: I had call Sprint about my phone bill being a l...
Una recensione del cliente Sprint Corporate Care da parte dell'utente GetHuman ~xyzman da novembre 24º, 2017
Background on ~xyzman's case
GetHuman: ~xyzman - can you tell our other Sprint Corporate Care customers when your case took place?
~xyzman: Yeah. It was late at night, on novembre 22º.
GetHuman: Did you reach out to Sprint Corporate Care, and if so, how?
GetHuman: And which of these common Sprint Corporate Care customer issues best describes the reason you wanted to talk to them?
(Shows ~xyzman a list of common Sprint Corporate Care problems)
~xyzman: "Change plan" was why I was trying to call.
~xyzman's review of Sprint Corporate Care customer service
GetHuman: So how would you sum up your experience for GetHuman's Sprint Corporate Care customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~xyzman: I had call Sprint about my phone bill being a lot higher than usually and the customer care rep name Lou was the person I talk too. I had ask her why my bill is a lot higher but she couldn't even really answer my question cause she said I have to give her my password to look up my account and I told her I don't even know my password. She told me without my password than she won't be able to see my account. I gave her a password that I think it might be and she said no. I ask to talk to a manager and she said I have to hold on and she'll put the manager on the line for me. When the manager name Ashley came on the line I had ask her about my phone bill and she said I have to give her my password to get to my account. I told her I don't know my password cause I never go online to Sprint. Than I gave her the same password that I gave the customer care rep and she said it was correct. I had asked her why the customer care rep said it was the wrong password. She just said maybe she type it w
GetHuman: Let's quantify your experience contacting Sprint Corporate Care. On a scale of 1 to 5, how easy is it go get help on a Sprint Corporate Care problem?
~xyzman: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~xyzman: I'd give them a four out of five on communication.
GetHuman: And what about Sprint Corporate Care's ability to quickly and effectively address your problem?
~xyzman: For that I would say five out of five.
GetHuman: And finally- any advice for other Sprint Corporate Care customers?
~xyzman: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Sprint Corporate Care sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~xyzman taken from his Sprint Corporate Care customer service problem that occurred on novembre 22º, 2017.