Southwest Airlines: I couldn't put my real wait time because the sl...

Una recensione del cliente Southwest Airlines da parte dell'utente GetHuman ~Evolver da novembre 28º, 2017

Background on ~Evolver's case

GetHuman: ~Evolver - can you tell our other Southwest Airlines customers when your case took place?
~Evolver: Yup. It was middle of the night, on novembre 21º.
GetHuman: Did you reach out to Southwest Airlines, and if so, how?
~Evolver: I used the 800-435-9792 number I found for on the GetHuman Southwest Airlines customer phone number page I was on: Southwest Airlines Customer Service Phone Number
GetHuman: And which of these common Southwest Airlines customer issues best describes the reason you wanted to talk to them?
(Shows ~Evolver a list of common Southwest Airlines problems)
~Evolver: "Flight Inquiry" was why I was trying to call.

~Evolver's review of Southwest Airlines customer service

GetHuman: So how would you sum up your experience for GetHuman's Southwest Airlines customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Evolver: I couldn't put my real wait time because the slot only accepts two digits. As I'm writing this, I've been on hold for * hours and ** minutes. In honor of Southwest they should add a third digit to the wait time box above and call it the southwest digit.
GetHuman: Let's quantify your experience contacting Southwest Airlines. On a scale of 1 to 5, how easy is it go get help on a Southwest Airlines problem?
~Evolver: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Evolver: I'd give them a two out of five on communication.
GetHuman: And what about Southwest Airlines's ability to quickly and effectively address your problem?
~Evolver: For that I would say five out of five.
GetHuman: And finally- any advice for other Southwest Airlines customers?
~Evolver: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Southwest Airlines sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Evolver taken from his Southwest Airlines customer service problem that occurred on novembre 21º, 2017.

Southwest Airlines

2.23 of 5 stars | 749 reviews

~Evolver's Southwest Airlines Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
2 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Southwest Airlines, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Southwest Airlines in any way.

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