Sony: the woman and the guy I spoke with were rude! T...

Una recensione del cliente Sony da parte dell'utente GetHuman ~ArtP da novembre 24º, 2017

Background on ~ArtP's case

GetHuman: ~ArtP - can you tell our other Sony customers when your case took place?
~ArtP: Sure. It was evening, on novembre 22º.
GetHuman: Did you reach out to Sony, and if so, how?
~ArtP: I used the 800-430-4433 number I found for on the GetHuman Sony customer phone number page I was on: Sony Customer Service Phone Number
GetHuman: And which of these common Sony customer issues best describes the reason you wanted to talk to them?
(Shows ~ArtP a list of common Sony problems)
~ArtP: "Banned Account" was why I was trying to call.

~ArtP's review of Sony customer service

GetHuman: So how would you sum up your experience for GetHuman's Sony customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~ArtP: the woman and the guy I spoke with were rude! The woman was more rude than the guy. They don't want to accept that there is a problem with their product. The woman kept speaking over me when I was trying to explain to her about the problem. When I asked to speak to another representative, she quit speaking and would not respond at all for a minute or so until I finally hung up! Very frustrating and aggravating!!!
GetHuman: Let's quantify your experience contacting Sony. On a scale of 1 to 5, how easy is it go get help on a Sony problem?
~ArtP: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~ArtP: I'd give them a three out of five on communication.
GetHuman: And what about Sony's ability to quickly and effectively address your problem?
~ArtP: For that I would say one out of five.
GetHuman: And finally- any advice for other Sony customers?
~ArtP: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Sony sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~ArtP taken from his Sony customer service problem that occurred on novembre 22º, 2017.


1.50 of 5 stars | 115 reviews

~ArtP's Sony Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Sony, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Sony in any way.

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