Social Security: I called & after a ** minute wait, the person I...
Una recensione del cliente Social Security da parte dell'utente GetHuman ~eh da novembre 22º, 2017
Background on ~eh's case
GetHuman: ~eh - can you tell our other Social Security customers when your case took place?
~eh: Yes I can. It was afternoon, on novembre 13º.
GetHuman: Did you reach out to Social Security, and if so, how?
GetHuman: And which of these common Social Security customer issues best describes the reason you wanted to talk to them?
(Shows ~eh a list of common Social Security problems)
~eh: "Update Account Info" was why I was trying to call.
~eh's review of Social Security customer service
GetHuman: So how would you sum up your experience for GetHuman's Social Security customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~eh: I called & after a ** minute wait, the person I reached said, "I'll transfer you to someone who can help." It sounded like I was simply put back in the que. After another ** minutes, Hector came on. He took my info, put me on hold, I was there for another ** minutes before being disconnected. Unbelievable! Repeated attempts to contact them again were futile. The automated system kept saying I was calling outside of business hours. It was a couple of hours after their office had opened but no matter how I tried I couldn't get through to a live person again. Not sure it would have helped anyway. ** minutes wasted and absolutely no help, no answers. IF this was a private company they would be Verizon.
GetHuman: Let's quantify your experience contacting Social Security. On a scale of 1 to 5, how easy is it go get help on a Social Security problem?
~eh: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~eh: I'd give them a one out of five on communication.
GetHuman: And what about Social Security's ability to quickly and effectively address your problem?
~eh: For that I would say one out of five.
GetHuman: And finally- any advice for other Social Security customers?
~eh: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Social Security sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~eh taken from his Social Security customer service problem that occurred on novembre 13º, 2017.