PayPal: The first CS rep was a doll, but the problem re...
Una recensione del cliente PayPal da parte dell'utente GetHuman ~BobbyG da novembre 25º, 2017
Background on ~BobbyG's case
GetHuman: ~BobbyG - can you tell our other PayPal customers when your case took place?
~BobbyG: Yes I can. It was afternoon, on novembre 17º.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows ~BobbyG a list of common PayPal problems)
~BobbyG: "Refund" was why I was trying to call.
~BobbyG's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~BobbyG: The first CS rep was a doll, but the problem required a step "up" to a guy who was worse than any rep I've talked to in ** years, other than Comcast. He refused to help me reset my password* refused to accept that my email had NOT been hacked* refused to get me to someone who COULD help with it...in fact, it became Kafkaesque in the middle. I never raised my voice, became a B****, nor acted like a jerk at any time. I never complain to management about workers, but this time? Oh, yes I will. On eBay since ****, and Paypal the first year it began. Unacceptable!
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
~BobbyG: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~BobbyG: I'd give them a four out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
~BobbyG: For that I would say one out of five.
GetHuman: And finally- any advice for other PayPal customers?
~BobbyG: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per PayPal sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~BobbyG taken from his PayPal customer service problem that occurred on novembre 17º, 2017.