PayPal: Passed to wrong department three times. Had to...

Una recensione del cliente PayPal da parte dell'utente GetHuman GetHuman-106169 da novembre 24º, 2017

Background on GetHuman-106169's case

GetHuman: GetHuman-106169 - can you tell our other PayPal customers when your case took place?
GetHuman-106169: Yes. It was evening, on novembre 21º.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman-106169: I used the 888-221-1161 number I found for on the GetHuman PayPal customer phone number page I was on: PayPal Customer Service Phone Number
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-106169 a list of common PayPal problems)
GetHuman-106169: "Billing" was why I was trying to call.

GetHuman-106169's review of PayPal customer service

GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-106169: Passed to wrong department three times. Had to answer the same set of questions each time. Staff had very poor english skills and did not understand what I was asking. After starting the *th conversion got fed up. Paypal need to abandon the 'script monkey' approach and employ knowledgeable staff who can actually speak English.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-106169: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-106169: I'd give them a five out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-106169: For that I would say three out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-106169: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per PayPal sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-106169 taken from his PayPal customer service problem that occurred on novembre 21º, 2017.

PayPal

3.14 of 5 stars | 595 reviews

GetHuman-106169's PayPal Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PayPal, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PayPal in any way.

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