PayPal: The automated service did resolve the problem e...
Una recensione del cliente PayPal da parte dell'utente GetHuman GetHuman-77965 da novembre 28º, 2017
Background on GetHuman-77965's case
GetHuman: GetHuman-77965 - can you tell our other PayPal customers when your case took place?
GetHuman-77965: Yes I can. It was evening, on novembre 20º.
GetHuman: Did you reach out to PayPal, and if so, how?
GetHuman: And which of these common PayPal customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-77965 a list of common PayPal problems)
GetHuman-77965: "Hacked account" was why I was trying to call.
GetHuman-77965's review of PayPal customer service
GetHuman: So how would you sum up your experience for GetHuman's PayPal customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-77965: The automated service did resolve the problem eventually* however, it thought I said "Close my Account" when I said something entirely different and then the service kept repeating the same step even after I repeatedly said "Next" as requested. All in all it worked so I am satisfied.
GetHuman: Let's quantify your experience contacting PayPal. On a scale of 1 to 5, how easy is it go get help on a PayPal problem?
GetHuman-77965: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-77965: I'd give them a two out of five on communication.
GetHuman: And what about PayPal's ability to quickly and effectively address your problem?
GetHuman-77965: For that I would say five out of five.
GetHuman: And finally- any advice for other PayPal customers?
GetHuman-77965: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per PayPal sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-77965 taken from his PayPal customer service problem that occurred on novembre 20º, 2017.