Partsgeek.com: This had to be the worse customer service exper...

Una recensione del cliente Partsgeek.com da parte dell'utente GetHuman ~Teresa Haizlip da novembre 20º, 2017

Background on ~Teresa Haizlip's case

GetHuman: ~Teresa Haizlip - can you tell our other Partsgeek.com customers when your case took place?
~Teresa Haizlip: Yes. It was evening, on novembre 18º.
GetHuman: Did you reach out to Partsgeek.com, and if so, how?
~Teresa Haizlip: I used the 800-541-9352 number I found for on the GetHuman Partsgeek.com customer phone number page I was on: Partsgeek.com Customer Service Phone Number
GetHuman: And which of these common Partsgeek.com customer issues best describes the reason you wanted to talk to them?
(Shows ~Teresa Haizlip a list of common Partsgeek.com problems)
~Teresa Haizlip: "Return an Order" was why I was trying to call.

~Teresa Haizlip's review of Partsgeek.com customer service

GetHuman: So how would you sum up your experience for GetHuman's Partsgeek.com customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Teresa Haizlip: This had to be the worse customer service experience I have ever had. I was on hold for about ** minutes, when a rep come on and the call was disconnected. I called back and basically the exact same thing happened again. I was livid. My time is important to me and I dont time to sit and wait on a call that long to begin with. I have never heard of a perswon waiting for ** minutes any way. I was a customer service rep for ** years and I am really surprised that you are still in business.I begged someone to call me on your time, but they never did. The support ticket said they was, but that didnt happen. I have been dealing with the mistake that you made since middle of ocotober ****. Then on top of all of this not being able to speak with someone and explain exactly what expired when I placed the order made it very frustrating. I knew what had happened asb soon as I placed my order because there was a problem with your web page. It didnot give me a confirmation number, nor did it allow
GetHuman: Let's quantify your experience contacting Partsgeek.com. On a scale of 1 to 5, how easy is it go get help on a Partsgeek.com problem?
~Teresa Haizlip: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Teresa Haizlip: I'd give them a four out of five on communication.
GetHuman: And what about Partsgeek.com's ability to quickly and effectively address your problem?
~Teresa Haizlip: For that I would say three out of five.
GetHuman: And finally- any advice for other Partsgeek.com customers?
~Teresa Haizlip: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Partsgeek.com sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Teresa Haizlip taken from his Partsgeek.com customer service problem that occurred on novembre 18º, 2017.

Partsgeek.com

1.15 of 5 stars | 271 reviews

~Teresa Haizlip's Partsgeek.com Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
3 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Partsgeek.com, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Partsgeek.com in any way.

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