GetHuman:GetHuman-carlric - puoi dire ai nostri altri Panasonic clienti quando si è verificato il tuo caso?
GetHuman-carlric:Yup. Era afternoon, il novembre 29º.
GetHuman:Hai raggiunto Panasonic e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti Panasonic descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman-carlric un elenco di Panasonic problemi comuni)
GetHuman-carlric:"Repairs" era il motivo per cui stavo provando to call.
GetHuman:Quindi come riassumeresti la tua esperienza per la Panasonic community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman-carlric:COMPLAINT
GetHuman:Puoi dirci un po 'di più da quello che è successo su 11/29/17?
GetHuman-carlric:Dear Panasonic supervisor,**I would like to tell you about my experience with your customer support team this morning. I had ordered the chair (below) and it was delivered this morning, and I didn't think it was quite up to par for Panasonic, so I called and asked if I could return it. I spoke with * of your customer service representatives. The first one was the worst. Not only was she condescending, but she could not give me any information (she told me I would have to pay **% restocking fee, but she didn't know how much that was and couldn't figure it out), and she was of absolutely no help, whatsoever, in telling me how I would ship it back to you. She said “you have to figure that out. It's up to you. You can call any company you want. I can't tell you who to call. I don't know.” I really couldn't believe that. Anyway, I said goodbye, waited about * minutes, and then called again and tried another one of your service representatives. This young lady was only slightly better. I asked her all the same questions, and I think she was able to tell me that it was **% “of the entire price of the order,” but I can't be sure. She was only slightly nicer, but she was far from anything to write home about. **Neither of these ladies had any idea how I would ship the chair back to you. They asked me “do you still have the box that it came in?” (I could only think, well of course I do* it's now taking up half of my garage. I park my Corvette in the street now, because I have this gigantic box in my garage. I always save gigantic empty boxes. Doesn't everyone?) Please excuse my sarcasm, but I couldn't believe that this young lady was asking me if I kept the box that the chair came in. She couldn't tell me how to ship it back. I finally asked her, “Well who's the company who delivered it?” She said, “that would be Pilot Freight Services,” but she couldn't give me a telephone number, nor could she tell me where they were located. **So, I called Pilot. The gentleman I spoke to at Pilot explained the whole process to me: he said that I should receive from you an RMA ticket* that you would then forward that information to Pilot* they would then come to my house and pick up the chair, and it would be a free service. They wouldn't charge me anything for it. He was extremely professional and he certainly won my business, should I ever need a freight service again.**About * years ago, I read an article in Time or Newsweek or some magazine like that, that said, what is going to make or break companies in the age of the Internet is not their product, or their advertising, or anything like that. It is their customer service. How intelligent their personnel is* how courteous and helpful they are to the client who is calling for help* how hard they try to rectify the problem -- these are the things that will make a company competitive in the Internet age. If, the article went on to say, a company does not have good customer service, well, I think you can figure that one out for yourself. . . . **I just took the time to write to a car parts store (I own a **** Corvette Stingray), and they have only one girl running their customer service department, but she is stupendous. She has written me * times in less than a week regarding a part that's on backorder. On backorder! I think the parts are worth *** bucks. But she has gone way beyond the call of “a secretary” to see that I am satisfied, to see that I am kept appraised of my order, and to make sure that I will use them again. There is no doubt in my mind that I will.**By the same token, it's going to take a lot to ever get me to buy another Panasonic product.**So I don't know what to tell you. I don't know if you get a lot of these letters. I don't even know if you care about it. I only spent about $**** on the chair (which I'm sure you could care less about), and now I have to ship it back to you* and it's going to cost me $*** “restocking” fee. I probably spend about $***,*** a year buying things ov
GetHuman:Quantificiamo la tua esperienza contattando Panasonic. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema Panasonic?
GetHuman-carlric:Darei loro un one su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman-carlric:Darei loro un two su cinque sulla comunicazione.
GetHuman:E che dire della capacità di Panasonic di affrontare il problema in modo rapido ed efficace?
GetHuman-carlric:Per questo direi five su cinque.
GetHuman:E infine, qualche consiglio per gli altri Panasonic clienti?
GetHuman-carlric:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Panasonic sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman-carlric tratte dal suo Panasonic problema con il servizio clienti che si è verificato il novembre 29º, 2017.