I paid for PC Tools registry mechanic in July...

Una recensione del cliente PC Tools da parte dell'utente GetHuman GetHuman-182485 da ottobre 31º, 2017

Background on GetHuman-182485's case

GetHuman: GetHuman-182485 - can you tell our other PC Tools customers when your case took place?
GetHuman-182485: Yes I can. It was middle of the night, on ottobre 28º.
GetHuman: Did you reach out to PC Tools, and if so, how?
GetHuman-182485: I used the 800-764-5783 number I found for on the GetHuman PC Tools customer phone number page I was on: PC Tools Customer Service Phone Number
GetHuman: And which of these common PC Tools customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-182485 a list of common PC Tools problems)
GetHuman-182485: "Returns" was why I was trying to call.

GetHuman-182485's review of PC Tools customer service

GetHuman: So how would you sum up your experience for GetHuman's PC Tools customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-182485: I paid for PC Tools registry mechanic in July. In Aug I recieved a email from them saying my registry mechanic is expired. I could not get a hold of anyone to fix this problem. This is not the only time I have had problems with PC Tools. they also said my credit card was not accepted for spyware doctor but when I checked with my card company they said it was fine. This operations seems like a totally amateur venture if ever there was one.
GetHuman: Let's quantify your experience contacting PC Tools. On a scale of 1 to 5, how easy is it go get help on a PC Tools problem?
GetHuman-182485: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-182485: I'd give them a one out of five on communication.
GetHuman: And what about PC Tools's ability to quickly and effectively address your problem?
GetHuman-182485: For that I would say four out of five.
GetHuman: And finally- any advice for other PC Tools customers?
GetHuman-182485: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per PC Tools sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-182485 taken from his PC Tools customer service problem that occurred on ottobre 28º, 2017.

PC Tools

2.29 of 5 stars | 4 reviews

GetHuman-182485's PC Tools Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
4 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PC Tools, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PC Tools in any way.

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