PC Tools: couldn't understand the agent and the phone con...

Una recensione del cliente PC Tools da parte dell'utente GetHuman ~jerry6665 da novembre 1º, 2017

Background on ~jerry6665's case

GetHuman: ~jerry6665 - can you tell our other PC Tools customers when your case took place?
~jerry6665: Yes. It was afternoon, on ottobre 25º.
GetHuman: Did you reach out to PC Tools, and if so, how?
~jerry6665: I used the 800-764-5783 number I found for on the GetHuman PC Tools customer phone number page I was on: PC Tools Customer Service Phone Number
GetHuman: And which of these common PC Tools customer issues best describes the reason you wanted to talk to them?
(Shows ~jerry6665 a list of common PC Tools problems)
~jerry6665: "Technical support" was why I was trying to call.

~jerry6665's review of PC Tools customer service

GetHuman: So how would you sum up your experience for GetHuman's PC Tools customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~jerry6665: couldn't understand the agent and the phone connection was poor. on top of that, pc tools sent me the wrong department number to call so i waited ** minutes for nothing!
GetHuman: Let's quantify your experience contacting PC Tools. On a scale of 1 to 5, how easy is it go get help on a PC Tools problem?
~jerry6665: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~jerry6665: I'd give them a one out of five on communication.
GetHuman: And what about PC Tools's ability to quickly and effectively address your problem?
~jerry6665: For that I would say five out of five.
GetHuman: And finally- any advice for other PC Tools customers?
~jerry6665: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per PC Tools sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~jerry6665 taken from his PC Tools customer service problem that occurred on ottobre 25º, 2017.

PC Tools

2.29 of 5 stars | 4 reviews

~jerry6665's PC Tools Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like PC Tools, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with PC Tools in any way.

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