Netflix: They didn't do what they said at all.*Called tw...

Una recensione del cliente Netflix da parte dell'utente GetHuman ~mattsters2 da novembre 27º, 2017

Background on ~mattsters2's case

GetHuman: ~mattsters2 - can you tell our other Netflix customers when your case took place?
~mattsters2: Sure. It was middle of the night, on novembre 18º.
GetHuman: Did you reach out to Netflix, and if so, how?
~mattsters2: I used the 888-638-3549 number I found for on the GetHuman Netflix customer phone number page I was on: Netflix Customer Service Phone Number
GetHuman: And which of these common Netflix customer issues best describes the reason you wanted to talk to them?
(Shows ~mattsters2 a list of common Netflix problems)
~mattsters2: "Account access" was why I was trying to call.

~mattsters2's review of Netflix customer service

GetHuman: So how would you sum up your experience for GetHuman's Netflix customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~mattsters2: They didn't do what they said at all.*Called twice and they said say thing each time. Will not recommend them to friends or family until they fix issue I've had with them.
GetHuman: Let's quantify your experience contacting Netflix. On a scale of 1 to 5, how easy is it go get help on a Netflix problem?
~mattsters2: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~mattsters2: I'd give them a four out of five on communication.
GetHuman: And what about Netflix's ability to quickly and effectively address your problem?
~mattsters2: For that I would say five out of five.
GetHuman: And finally- any advice for other Netflix customers?
~mattsters2: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Netflix sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~mattsters2 taken from his Netflix customer service problem that occurred on novembre 18º, 2017.


3.85 of 5 stars | 636 reviews

~mattsters2's Netflix Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
4 out of 5 stars
Timeliness and professionalism
5 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Netflix, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Netflix in any way.

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