NET 10: My Net** account is very bad in general:most pe...

Una recensione del cliente NET 10 da parte dell'utente GetHuman ~Gnee da novembre 21º, 2017

Background on ~Gnee's case

GetHuman: ~Gnee - can you tell our other NET 10 customers when your case took place?
~Gnee: Yes I can. It was evening, on novembre 19º.
GetHuman: Did you reach out to NET 10, and if so, how?
~Gnee: I used the 800-876-5753 number I found for on the GetHuman NET 10 customer phone number page I was on: NET 10 Customer Service Phone Number
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~Gnee a list of common NET 10 problems)
~Gnee: "Account access" was why I was trying to call.

~Gnee's review of NET 10 customer service

GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Gnee: My Net** account is very bad in general:most people I talk to are hearing echos. I called Net** to fix but they won't fix over the phone. They also refused to fix on this chat, saying that they had to do it on the phone. A little maddening. They kept cheerily saying, "maam ,please call on a land line or a friend's phone!" as if everyone has a land line or friends waiting around at their house on a weekday. The customer service people just keep repeating the same things as if you have not already said that you don't have a land line as if they are a computer or something. Maddening, not worth the cheaper service and I would never recommend Net** to anyone for this reason.
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~Gnee: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Gnee: I'd give them a three out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~Gnee: For that I would say two out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~Gnee: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per NET 10 sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Gnee taken from his NET 10 customer service problem that occurred on novembre 19º, 2017.

NET 10

2.33 of 5 stars | 274 reviews

~Gnee's NET 10 Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
3 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like NET 10, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with NET 10 in any way.

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