NET 10: I have spoken with at least ** representatives...

Una recensione del cliente NET 10 da parte dell'utente GetHuman ~dlynn da novembre 20º, 2017

Background on ~dlynn's case

GetHuman: ~dlynn - can you tell our other NET 10 customers when your case took place?
~dlynn: Yeah. It was evening, on novembre 10º.
GetHuman: Did you reach out to NET 10, and if so, how?
~dlynn: I used the 800-876-5753 number I found for on the GetHuman NET 10 customer phone number page I was on: NET 10 Customer Service Phone Number
GetHuman: And which of these common NET 10 customer issues best describes the reason you wanted to talk to them?
(Shows ~dlynn a list of common NET 10 problems)
~dlynn: "Technical support" was why I was trying to call.

~dlynn's review of NET 10 customer service

GetHuman: So how would you sum up your experience for GetHuman's NET 10 customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~dlynn: I have spoken with at least ** representatives in the past * weeks since they charged me **.** to switch my service from one phone to another then failed to do so. Finally got through to someone who told me that he could compensate me for the **. by adding ** days of service to what I currently had left on the original phone. * days before my ** days were over my service was shut off. Again switched from one tech to another then told yes he could do it. Never done! After * days of no service I called it a loss and just bought a **.** card to reactivate my phone. Couldn't be done I was told because my type of phone could only use the unlimited plan. So after I explain what got me to this point he kindly tells me it is not a problem and as a one time courtesy he would activate and put unlimited ** days on it. First he had to deactivate the **.** card though. Well I still have not gotten my phone activated and now am out **.**! I am not a rude customer as I assume every one is trying
GetHuman: Let's quantify your experience contacting NET 10. On a scale of 1 to 5, how easy is it go get help on a NET 10 problem?
~dlynn: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~dlynn: I'd give them a three out of five on communication.
GetHuman: And what about NET 10's ability to quickly and effectively address your problem?
~dlynn: For that I would say one out of five.
GetHuman: And finally- any advice for other NET 10 customers?
~dlynn: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per NET 10 sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~dlynn taken from his NET 10 customer service problem that occurred on novembre 10º, 2017.

NET 10

2.33 of 5 stars | 274 reviews

~dlynn's NET 10 Review

Difficulty of finding help
2 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like NET 10, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with NET 10 in any way.

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