Metro PCS: customer for years, my phone had a problem, the...

Una recensione del cliente Metro PCS da parte dell'utente GetHuman GetHuman-hannafe da novembre 29º, 2017

Background on GetHuman-hannafe's case

GetHuman: GetHuman-hannafe - can you tell our other Metro PCS customers when your case took place?
GetHuman-hannafe: Yes I can. It was middle of the night, on novembre 20º.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman-hannafe: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hannafe a list of common Metro PCS problems)
GetHuman-hannafe: "Lost phone" was why I was trying to call.

GetHuman-hannafe's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hannafe: customer for years, my phone had a problem, the local dealers! were Awesome, they referred me to corporate in Southfield, Mi, I found them to be inefficient, as i told them i had done troubleshooting as well as the tech at local office. This nitwit has me wait over an hour, non-communicative I'm asking questions, finally she goes, we it's **.** to give you a new one or **.** to order one? Which would have been fine if she had explained this upfront, you don't have me waiting while you fiddle faddle and your co worker declare, "he doesn't work on that type of phone". Southfield, MI corporate office is a joke!, they all need CSR training!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-hannafe: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hannafe: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-hannafe: For that I would say one out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-hannafe: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Metro PCS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hannafe taken from his Metro PCS customer service problem that occurred on novembre 20º, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

GetHuman-hannafe's Metro PCS Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
1 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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