Metro PCS: They hung up on me twice. Gave me instructions...
Una recensione del cliente Metro PCS da parte dell'utente GetHuman ~NotaHappyCamper da novembre 23º, 2017
Background on ~NotaHappyCamper's case
GetHuman: ~NotaHappyCamper - can you tell our other Metro PCS customers when your case took place?
~NotaHappyCamper: Yes. It was middle of the night, on novembre 16º.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows ~NotaHappyCamper a list of common Metro PCS problems)
~NotaHappyCamper: "Setup service" was why I was trying to call.
~NotaHappyCamper's review of Metro PCS customer service
GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~NotaHappyCamper: They hung up on me twice. Gave me instructions that did not work and you have to keep calling in order to speak to a representative to figure out how to run around that automated system that takes you no where!! Worst mobile service, I see why it's cheaper. And least to mention the in store agents have the worst attitudes they do not give a **** about customer satisfaction in my area!!
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
~NotaHappyCamper: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~NotaHappyCamper: I'd give them a two out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
~NotaHappyCamper: For that I would say five out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
~NotaHappyCamper: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Metro PCS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~NotaHappyCamper taken from his Metro PCS customer service problem that occurred on novembre 16º, 2017.