I have had * Metro PCS replacement phones of th...

Una recensione del cliente Metro PCS da parte dell'utente GetHuman GetHuman-hueybow da novembre 29º, 2017

Background on GetHuman-hueybow's case

GetHuman: GetHuman-hueybow - can you tell our other Metro PCS customers when your case took place?
GetHuman-hueybow: Yes. It was middle of the night, on novembre 21º.
GetHuman: Did you reach out to Metro PCS, and if so, how?
GetHuman-hueybow: I used the 888-863-8768 number I found for on the GetHuman Metro PCS customer phone number page I was on: Metro PCS Customer Service Phone Number
GetHuman: And which of these common Metro PCS customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-hueybow a list of common Metro PCS problems)
GetHuman-hueybow: "Complaint" was why I was trying to call.

GetHuman-hueybow's review of Metro PCS customer service

GetHuman: So how would you sum up your experience for GetHuman's Metro PCS customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-hueybow: I have had * Metro PCS replacement phones of the same model
GetHuman: Can you tell the rest of us a bit more from what happened on 11/21/17?
GetHuman-hueybow: I started months ago with a ZTE Zmax paid ***.** for it.I was told upon entering metro pcs store that the phone had battery problems. They replaced that phone with a galaxy s* I thought it was brand new turns out I got a refurbished s* which only gave me many problems. I'm now on my *th s* over a couple months. I've sent a certified letter asking for a different phone which is LG stylo. I was turned down for that request from customer service and the store. I bought a new phone and ended up with refurbished phones. help please. I have sent a certified letter to their corporate office in Dallas Tx. I was told by a customer service supervisor to write corporate office. All I want is a different new phone. This has been going on for months back and forth between customer service and the local metro pcs store. Also my bill is paid till end of year. Never been late with bill always paid in advanced. I'm I a loyal customer?
GetHuman: Let's quantify your experience contacting Metro PCS. On a scale of 1 to 5, how easy is it go get help on a Metro PCS problem?
GetHuman-hueybow: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-hueybow: I'd give them a one out of five on communication.
GetHuman: And what about Metro PCS's ability to quickly and effectively address your problem?
GetHuman-hueybow: For that I would say two out of five.
GetHuman: And finally- any advice for other Metro PCS customers?
GetHuman-hueybow: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Metro PCS sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-hueybow taken from his Metro PCS customer service problem that occurred on novembre 21º, 2017.

Metro PCS

1.92 of 5 stars | 475 reviews

GetHuman-hueybow's Metro PCS Review

Difficulty of finding help
4 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Metro PCS, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Metro PCS in any way.

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