MassHealth - Member Services: Waited out the prompts. Live agent had a thick...
Una recensione del cliente MassHealth - Member Services da parte dell'utente GetHuman ~Porshadoxus da novembre 12º, 2017
Background on ~Porshadoxus's case
GetHuman: ~Porshadoxus - can you tell our other MassHealth - Member Services customers when your case took place?
~Porshadoxus: Yup. It was afternoon, on novembre 5º.
GetHuman: Did you reach out to MassHealth - Member Services, and if so, how?
GetHuman: And which of these common MassHealth - Member Services customer issues best describes the reason you wanted to talk to them?
(Shows ~Porshadoxus a list of common MassHealth - Member Services problems)
~Porshadoxus: "Get insurance" was why I was trying to call.
~Porshadoxus's review of MassHealth - Member Services customer service
GetHuman: So how would you sum up your experience for GetHuman's MassHealth - Member Services customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Porshadoxus: Waited out the prompts. Live agent had a thick Russian accent, but was mostly understandable. He was able to access the info I needed* I waited * minutes on hold at this stage.
GetHuman: Let's quantify your experience contacting MassHealth - Member Services. On a scale of 1 to 5, how easy is it go get help on a MassHealth - Member Services problem?
~Porshadoxus: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Porshadoxus: I'd give them a four out of five on communication.
GetHuman: And what about MassHealth - Member Services's ability to quickly and effectively address your problem?
~Porshadoxus: For that I would say one out of five.
GetHuman: And finally- any advice for other MassHealth - Member Services customers?
~Porshadoxus: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per MassHealth - Member Services sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Porshadoxus taken from his MassHealth - Member Services customer service problem that occurred on novembre 5º, 2017.