Lowe's: I want to commend the staff (in particular Cand...

Una recensione del cliente Lowe's da parte dell'utente GetHuman GetHuman-kpsteph da novembre 29º, 2017

Background on GetHuman-kpsteph's case

GetHuman: GetHuman-kpsteph - can you tell our other Lowe's customers when your case took place?
GetHuman-kpsteph: Yeah. It was evening, on novembre 21º.
GetHuman: Did you reach out to Lowe's, and if so, how?
GetHuman-kpsteph: I used the 800-445-6937 number I found for on the GetHuman Lowe's customer phone number page I was on: Lowe's Customer Service Phone Number
GetHuman: And which of these common Lowe's customer issues best describes the reason you wanted to talk to them?
(Shows GetHuman-kpsteph a list of common Lowe's problems)
GetHuman-kpsteph: "Missing items" was why I was trying to call.

GetHuman-kpsteph's review of Lowe's customer service

GetHuman: So how would you sum up your experience for GetHuman's Lowe's customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
GetHuman-kpsteph: I want to commend the staff (in particular Candace, Fari, Barb, Tara, Sandra and their store manager Bill) at Lowes East Gwillimbury, Ontario as they have been so helpful, cheerful and professional. I am moving from Newmarket, Ontario to Kelowna, BC and have had a need for some large boxes for furniture. They are hard to find. Most places I asked wouldn't give you the time of day including Lowe's major competitor Home Depot. They went above and beyond to show me curious customer service and have won my loyalty to shop at Lowes exclusively from now on! Just a tip if you are moving - I have purchased bubble wrap, packing paper, stretch wrap and packing tape at Lowes and they have a good stock on hand. I have used 'red construction tape' to secure the boxes instead of packing tape as it is really sticky and you can use less tape that way! A Big Thank You to Lowes East Gwillimbury staff - Bill you are running a Great Store.
GetHuman: Let's quantify your experience contacting Lowe's. On a scale of 1 to 5, how easy is it go get help on a Lowe's problem?
GetHuman-kpsteph: I'd give them a five out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
GetHuman-kpsteph: I'd give them a five out of five on communication.
GetHuman: And what about Lowe's's ability to quickly and effectively address your problem?
GetHuman-kpsteph: For that I would say two out of five.
GetHuman: And finally- any advice for other Lowe's customers?
GetHuman-kpsteph: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Lowe's sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from GetHuman-kpsteph taken from his Lowe's customer service problem that occurred on novembre 21º, 2017.


3.75 of 5 stars | 52 reviews

GetHuman-kpsteph's Lowe's Review

Difficulty of finding help
5 out of 5 stars
Quality of communication
5 out of 5 stars
Timeliness and professionalism
2 out of 5 stars
Overall customer service rating
4 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Lowe's, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Lowe's in any way.

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