Light In The Box: Speedy delivery ! Order was placed Dec ** (Toro...

Una recensione del cliente Light In The Box da parte dell'utente GetHuman ~Tony da novembre 13º, 2017

Background on ~Tony's case

GetHuman: ~Tony - can you tell our other Light In The Box customers when your case took place?
~Tony: Yup. It was afternoon, on novembre 6º.
GetHuman: Did you reach out to Light In The Box, and if so, how?
~Tony: I used a help page I found on the GetHuman Light In The Box customer service contact info page: Contact Light In The Box Customer Service
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~Tony a list of common Light In The Box problems)
~Tony: "Update account information" was why I was trying to contact.

~Tony's review of Light In The Box customer service

GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Tony: Speedy delivery ! Order was placed Dec ** (Toronto, Canada Local Time) and order arrived at my door Dec ** all the way from Shenzhen China , I could monitor the shipment speed through DHL's online tracking. (see attached)**Setup of the camera is easy for someone who is familiar with computing like myself, for normal users I recommend they read through the manual within the CD. To access the camera via WAN could be tricky for some people.**I want to verify here a question I had asked before I placed the order (I got * different answers from * different sale rep), the camera can run on its own wirelessly without the LAN cable attached (of course the power source is not wireless) after you have done with the cofig via LAN with the cable attached.**You can access the cam wirelessly via WAN from your smart phone or other PCs with WiFIi or internet without the PC at home turn on. I may consider to order a second unit for my back yard.**However, since the unit does not has built-in recording
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~Tony: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Tony: I'd give them a one out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~Tony: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~Tony: Prova a gestirli all'inizio della giornata o in seguito. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Light In The Box sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Tony taken from his Light In The Box customer service problem that occurred on novembre 6º, 2017.

Light In The Box

1.34 of 5 stars | 291 reviews

~Tony's Light In The Box Review

Difficulty of finding help
3 out of 5 stars
Quality of communication
1 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Light In The Box, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Light In The Box in any way.

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