Light In The Box: My mom placed an order Jan. **, **** for her Mo...

Una recensione del cliente Light In The Box da parte dell'utente GetHuman ~maratom143 da novembre 14º, 2017

Background on ~maratom143's case

GetHuman: ~maratom143 - can you tell our other Light In The Box customers when your case took place?
~maratom143: Yes I can. It was evening, on novembre 12º.
GetHuman: Did you reach out to Light In The Box, and if so, how?
~maratom143: I used a help page I found on the GetHuman Light In The Box customer service contact info page: Contact Light In The Box Customer Service
GetHuman: And which of these common Light In The Box customer issues best describes the reason you wanted to talk to them?
(Shows ~maratom143 a list of common Light In The Box problems)
~maratom143: "Refund a Charge" was why I was trying to contact.

~maratom143's review of Light In The Box customer service

GetHuman: So how would you sum up your experience for GetHuman's Light In The Box customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~maratom143: My mom placed an order Jan. **, **** for her Mother of the Brides dress. As a business owner myself, the holidays shouldn't be reason to provide such **** poor customer service but the Light in the Box blamed the holidays as why her dress order wasn't made on time and wouldn't be shipped on time, though nowhere when placing order was this delay warned or stated. I sent emails asking where the dress was with a response coming WEEKS later thus leaving her daily waiting for the mail for the dress worrying if it got lost. This was*is truly unexcusable. The stress my now ** year old mother is under rushing to find a dress after thinking this one was arriving weeks ago angers me. BEWARE consumers - false advertising - the order wasn't expedited, wasn't even submitted on time because of some excuse of the holidays and it took them * weeks to even tell her the dress wasn't coming for another * weeks. Not worth the savings because not worth the stress when planning weddings have stress fa
GetHuman: Let's quantify your experience contacting Light In The Box. On a scale of 1 to 5, how easy is it go get help on a Light In The Box problem?
~maratom143: I'd give them a one out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~maratom143: I'd give them a three out of five on communication.
GetHuman: And what about Light In The Box's ability to quickly and effectively address your problem?
~maratom143: For that I would say one out of five.
GetHuman: And finally- any advice for other Light In The Box customers?
~maratom143: Prova a gestirli all'inizio della giornata o in seguito. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Light In The Box sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~maratom143 taken from his Light In The Box customer service problem that occurred on novembre 12º, 2017.

Light In The Box

1.34 of 5 stars | 291 reviews

~maratom143's Light In The Box Review

Difficulty of finding help
1 out of 5 stars
Quality of communication
3 out of 5 stars
Timeliness and professionalism
1 out of 5 stars
Overall customer service rating
2 out of 5 stars

GetHuman collects and distributes reviews, how-to-guides, tips, hacks and secret contact information for companies like Light In The Box, sourced by customers like you, to help us all get customer service better, faster and easier. GetHuman is not affiliated with Light In The Box in any way.

Was this page helpful? If so, please share!
Sharing is what powers GetHuman's free customer service contact information and tools. You can help!