Waited over hours on hold then google hung up o...
Una recensione del cliente Google da parte dell'utente GetHuman ~David J da novembre 25º, 2017
Background on ~David J's case
GetHuman: ~David J - can you tell our other Google customers when your case took place?
~David J: Yes I can. It was middle of the night, on novembre 21º.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~David J a list of common Google problems)
~David J: "Delete Account" was why I was trying to call.
~David J's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~David J: Waited over hours on hold then google hung up on me without even answering the phone. Worst customer experience I had in a long time. Switching to yahoo.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~David J: I'd give them a two out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~David J: I'd give them a five out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~David J: For that I would say one out of five.
GetHuman: And finally- any advice for other Google customers?
~David J: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Google sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~David J taken from his Google customer service problem that occurred on novembre 21º, 2017.