Google: It's been an hour and forty minutes. I'm still...
Una recensione del cliente Google da parte dell'utente GetHuman ~RDA da novembre 25º, 2017
Background on ~RDA's case
GetHuman: ~RDA - can you tell our other Google customers when your case took place?
~RDA: Sure. It was morning, on novembre 23º.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~RDA a list of common Google problems)
~RDA: "Update Account Information" was why I was trying to contact.
~RDA's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~RDA: It's been an hour and forty minutes. I'm still on hold. Is this seriously how Google operates? I think this monster needs some competition.
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~RDA: I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~RDA: I'd give them a two out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~RDA: For that I would say three out of five.
GetHuman: And finally- any advice for other Google customers?
~RDA: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Google sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~RDA taken from his Google customer service problem that occurred on novembre 23º, 2017.