Google: I sat on hold for over ** minutes and never spo...
Una recensione del cliente Google da parte dell'utente GetHuman ~Renouvele da novembre 26º, 2017
Background on ~Renouvele's case
GetHuman: ~Renouvele - can you tell our other Google customers when your case took place?
~Renouvele: Yes. It was late at night, on novembre 21º.
GetHuman: Did you reach out to Google, and if so, how?
GetHuman: And which of these common Google customer issues best describes the reason you wanted to talk to them?
(Shows ~Renouvele a list of common Google problems)
~Renouvele: "Billing" was why I was trying to call.
~Renouvele's review of Google customer service
GetHuman: So how would you sum up your experience for GetHuman's Google customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~Renouvele: I sat on hold for over ** minutes and never spoke with a representative! Why don't they hire more people, this is the worst customer support line I have ever called, especially for this large of a company! Have the President of the Company answer phones for gods sake, but help your customers out!
GetHuman: Let's quantify your experience contacting Google. On a scale of 1 to 5, how easy is it go get help on a Google problem?
~Renouvele: I'd give them a four out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~Renouvele: I'd give them a five out of five on communication.
GetHuman: And what about Google's ability to quickly and effectively address your problem?
~Renouvele: For that I would say four out of five.
GetHuman: And finally- any advice for other Google customers?
~Renouvele: Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per Google sapere chi sei.
GetHuman: Well there you have it. Some useful feedback and words from ~Renouvele taken from his Google customer service problem that occurred on novembre 21º, 2017.