General Motors: Complaint
Una recensione del cliente General Motors da parte dell'utente GetHuman GetHuman8160 da dicembre 4º, 2017
Informazioni sul caso di GetHuman8160
GetHuman:GetHuman8160 - puoi dire ai nostri altri General Motors clienti quando si è verificato il tuo caso?
GetHuman8160:Sure. Era evening, il novembre 27º.
GetHuman:Hai raggiunto General Motors e, in caso affermativo, come?
GetHuman:E quale di questi problemi comuni dei clienti General Motors descrive meglio il motivo per cui volevi parlare con loro?
(Mostra a GetHuman8160 un elenco di General Motors problemi comuni)
GetHuman8160:"Where to buy" era il motivo per cui stavo provando to call.
Recensione di GetHuman8160 sul servizio clienti di General Motors
GetHuman:Quindi come riassumeresti la tua esperienza per la General Motors community di clienti di GetHuman? Censureremo qualsiasi ID, numero o codice e qualsiasi parola inappropriata qui per rispetto ai milioni di altri clienti che utilizzano questa risorsa.
GetHuman8160:Complaint
GetHuman:Puoi dirci un po 'di più da quello che è successo su 11/27/17?
GetHuman8160:I made an appointment at the Haley's Buick GMC at **** Midlothian Tnpk., Midlothian, Virginia ***** on Aug. *th **** (online) for an appointment on Aug. **th **** @****am to have the Seatbelt lap Anchor Tensioner Cable performed on my **** GMC Sierra **** pickup Truck & when I arrived at the above location the Service Advisor, Jennifer Doll said that they only had the Tensioner * part of the * part Recall in stock, I had to request that she call the closest GMC dealership to get the other part, she said it was available at the Hull Street Midlothian, Virginia dealership & they would have it available within **minutes, It took them until ****am to get it replaced & I took a look at it when I got out of my truck & I was shocked to see that there was a big hole in my truck where the beginning of the driver's side Seatbelt is Housed, now I can see the Cable inside of it. I called Jennifer Doll back she put me on hold came back to the phone & told me to bring the truck back in so they can look at it. I went back immediately to the dealership where it was performed & ask for the manager, which he was paged, & it took him at least ** minutes before he came out to talk to me & look at the damage his mechanic did to my truck, & I was told by the Service manager Chris Fender that the hole that was cut by the mechanic was part of the Recall from GM, Chris was showing me the printout of the Recall photos but was not even the same photo as what they damaged on my truck. I told him that GM is a Company that would not do such a sloppy job on GM's vechicles, but Chris Fender said his truck even looks like that. The Shop owner, Barry came out & told me that they would order a new piece for the seat replacement but the electric seat buttons would be cut out to fit the seat plastic replacement & that the Seatbelt where the mechanic cut it too much (completely cut out) would not look the same as it did before them doing the Recall, Barry (Shop Owner) walked away whistling like he discriminating against me, & not treating me respectfully. Also, the Service manager, Chris Fender was telliing me that the hole in the seatbelt (where you pull the seat belt out) is the way GM replaces the Recall. I told him that I had my Chevrolet Malibu Recall done at another location & I couldn't even tell that it was done because the Seat was not damaged by the mechanic & it looked like it did before I had brought it in for the Recall at the Hull Street Road Midllothian, Va dealership did the **** Chevrolet Malibu recall on the Seatbelt. Haley's Buick GMC has damaged my new **** GMC Sierra **** seat & I am going to contact the Local News to let everyone know about the work GM Mechanics are performing on the Seatbelt Recall & to Beware of it. I have experienced extreme Stress due to this experience, I also took the truck over to the dealership where I purchased the truck to show them what had happened & they could not believe how much they had damaged my truck & didn't even clean up after the Recall was performed. I have picture of the Recall done I can forward to GM if you could provide your Email address. I need compensation for this whole incident I cannot even trust them to do the right thing because in their eyes Service manager, Chris Fender they did the right thing. Victoria Padin **-***-***-****
GetHuman:Quantificiamo la tua esperienza contattando General Motors. Su una scala da 1 a 5, quanto è facile ottenere assistenza su un problema General Motors?
GetHuman8160:Darei loro un four su cinque per facilitare la ricerca del modo di aiutare.
GetHuman:Che dire della qualità della comunicazione. Come giudicheresti su una scala da 1 a 5?
GetHuman8160:Darei loro un five su cinque sulla comunicazione.
GetHuman:E che dire della capacità di General Motors di affrontare il problema in modo rapido ed efficace?
GetHuman8160:Per questo direi four su cinque.
GetHuman:E infine, qualche consiglio per gli altri General Motors clienti?
GetHuman8160:Chiamali presto o tardi. Non dimenticare le informazioni personali o relative all'account di cui potresti aver bisogno per General Motors sapere chi sei.
GetHuman:Beh, il gioco è fatto. Alcuni feedback utili e parole da GetHuman8160 tratte dal suo General Motors problema con il servizio clienti che si è verificato il novembre 27º, 2017.