GEICO: Not only did the woman not help me with my issu...
A GEICO customer review by GetHuman user ~any customer from November 26th, 2017
Background on ~any customer 's case
GetHuman: ~any customer - can you tell our other GEICO customers when your case took place?
~any customer : Yup. It was evening, on November 16th.
GetHuman: Did you reach out to GEICO, and if so, how?
GetHuman: And which of these common GEICO customer issues best describes the reason you wanted to talk to them?
(Shows ~any customer a list of common GEICO problems)
~any customer : "Update Account Info" was why I was trying to call.
~any customer 's review of GEICO customer service
GetHuman: So how would you sum up your experience for GetHuman's GEICO customer community? We'll censor any IDs, numbers, or codes and any inappropriate words here out of respect to the millions of other customers using this resource.
~any customer : Not only did the woman not help me with my issues regarding a mistake on their end, she was extremely rude and kept asking for me to buy a new policy. How annoying!? This company needs a class action law-suit brought against them regarding how they misrepresent their "quotes" and then try to force you to buy unnecessary things for your policy over the phone. I strongly dislike this company.
GetHuman: Let's quantify your experience contacting GEICO. On a scale of 1 to 5, how easy is it go get help on a GEICO problem?
~any customer : I'd give them a three out of five for ease of finding your way to help.
GetHuman: What about quality of communication. How would you rate that on a 1 to 5 scale?
~any customer : I'd give them a four out of five on communication.
GetHuman: And what about GEICO's ability to quickly and effectively address your problem?
~any customer : For that I would say five out of five.
GetHuman: And finally- any advice for other GEICO customers?
~any customer : Call them early in the day or late. Don't forget any personal or account information you might need for GEICO to know who you are.
GetHuman: Well there you have it. Some useful feedback and words from ~any customer taken from his GEICO customer service problem that occurred on November 16th, 2017.